Knowledge base
Installation, configuration, service policies, partner terms, and changelog. For questions, contact business@pcguys.online.
Getting started
Each license includes the widget, the license key for one domain, and an ADA and WCAG website audit scan report.
- License key for one domainLicenses are issued per client domain and validated by the loader.
- One script tag for installationInstall once in the site header, the widget loads site-wide.
- ADA and WCAG audit scan reportIncludes issues, page mapping, and severity status to guide remediation.
Installation
Place the loader script in the head of your site template so it loads on every page.
<script src="https://pcguys.online/loader.php?key=YOUR_LICENSE_KEY" async></script> Replace YOUR_LICENSE_KEY with the license key issued for the domain.- WordPressAdd to your theme header or via a site-wide header injection tool.
- ShopifyAdd to theme.liquid in the head section.
- Wix, SquarespaceUse the platform header code injection setting.
Configuration and white-label
White-label branding is available as a one-time setup option. It enables partner-controlled presentation within the widget UI.
- Panel and icon colorMatch the widget color to a client brand or agency palette.
- Footer text within the panelCustomize the branding line at the bottom of the widget panel.
- Button text and linkCustomize the button label and destination URL.
Request white-label configuration via Contact.
ADA and WCAG audit scan
The included audit scan report is designed to identify common barriers and prioritize remediation work.
- Issue list with detailEach finding includes a description and why it impacts accessibility.
- Page mappingFindings are mapped to the pages they appear on.
- Severity statusCritical, moderate, and minor categorization to prioritize remediation.
- Remediation prioritizationClear next steps to guide fixes in code and content.
Service Level Agreement
This Service Level Agreement describes service targets for widget availability and support response. Targets are service goals designed to set clear expectations.
| Severity | Example | Response target |
|---|---|---|
| Critical | Widget not loading across a licensed site | Same or next business day |
| High | Intermittent loading or major UI malfunction | Within 2 business days |
| Standard | How-to questions, configuration requests | Within 3 business days |
| Service | Availability target | Measurement |
|---|---|---|
| Widget loader and core services | 99.9% monthly | Measured monthly, excludes scheduled maintenance posted in advance when feasible |
Uptime policy
- MaintenancePlanned maintenance is scheduled to minimize impact and may be posted to the Status page.
- Incident communicationService incidents and updates are posted at status.
- SupportSupport requests are handled via email at business@pcguys.online.
Partner and reseller terms summary
This is a high-level summary for partner evaluation. For formal terms, request the partner agreement through sales.
- ResalePartners may resell licenses to client sites at their chosen price.
- BrandingWhite-label branding is available as an optional one-time setup.
- Marketing claimsPartners must avoid representing the widget as guaranteed compliance.
- Acceptable useNo malicious use, tampering, or attempts to bypass licensing controls.
- TerminationLicenses can be terminated for policy violations or non-payment.
Changelog
| Date | Summary |
|---|---|
| 2026-01-18 | Improved license-email delivery reliability after checkout (mail queue handling and retry behavior refined to reduce intermittent delays). |
| 2026-01-02 | UI overhaul to align with modern design practices (cleaner layout, improved spacing/typography, and more consistent navigation). |
| 2025-12-27 | Checkout resiliency improvements to reduce duplicate processing during payment retries. |
| 2025-12-20 | Improved post-checkout experience (clearer success messaging and more consistent next-steps for accessing license details). |
| 2025-12-18 | Documentation updates: clearer setup guidance, refined SLA wording, and navigation improvements. |
| 2025-12-15 | Subscription options expanded (support for both monthly and yearly billing configurations). |
| 2025-12-10 | Performance and stability improvements across checkout and license fulfillment flows. |
| 2025-11-24 | Widget loader and initialization refinements to improve consistency across sites and themes. |
| 2025-11-10 | Accessibility panel UI polish (spacing, readability, and small interaction improvements). |
| 2025-10-18 | Reliability improvements for license validation checks to reduce false negatives in edge cases. |
| 2025-09-22 | Improved compatibility for embedded installs and common caching/CDN setups. |