Privacy Policy

1. Scope of this policy

This policy applies to information handled through the PC Guys LLC website, online forms, email communications, and service inquiries. It also applies to information reasonably necessary to arrange or provide services after you contact us.

This policy does not control the privacy practices of websites, applications, payment providers, social networks, or other third parties that we do not own or operate.

2. Information we may collect

Information you provide

• Name, email address, telephone number, mailing or service address.
• Information included in a contact form, email, telephone call, or service request.
• Business name, website address, project requirements, scheduling information, and service history.
• Device type, model, serial number, reported problem, or other technical details needed for repair or support.
• Files, records, access details, or credentials you intentionally provide when they are necessary to perform an authorized service.

Information collected automatically

When you use the website, our hosting environment, security tools, and integrated services may automatically receive information such as:

• IP address and approximate geographic area.
• Browser type, operating system, device type, language, and user-agent information.
• Date and time of access, requested pages, referring page, and general interaction data.
• Cookie identifiers, local-storage values, and consent preferences.
• Information used to identify errors, prevent spam, secure the site, and measure performance.

3. How we use information

PC Guys LLC may use information to:

• Respond to questions, estimates, service requests, and project inquiries.
• Schedule, perform, document, support, and bill for requested services.
• Communicate about repairs, projects, hosting, applications, websites, or managed IT services.
• Maintain service records and provide follow-up support.
• Operate, secure, troubleshoot, and improve the website and related systems.
• Detect spam, fraud, misuse, security incidents, or technical failures.
• Measure website traffic, advertising performance, and the effectiveness of our communications.
• Comply with legal obligations and enforce agreements or policies.

4. Cookies and similar technologies

Cookies are small files or identifiers stored by a website or service in your browser. The PC Guys website may use cookies, local storage, pixels, or similar technologies for site operation, preferences, security, analytics, and advertising measurement.

Types of technologies that may be used

• Essential and functional technologies: used to operate website features, remember choices, and protect forms or sessions.
• Preference technologies: used to remember consent or accessibility-related selections.
• Analytics and measurement technologies: used to understand traffic and improve website performance.
• Advertising technologies: used to measure campaigns, conversions, reach, and related advertising activity.

The site provides a cookie and privacy consent notice. You may also limit or remove cookies using your browser settings. Blocking some technologies may affect how certain website features operate.

5. Google services

PC Guys LLC may use Google services such as Google Ads, conversion measurement, analytics, embedded content, or related tools. When these services are active, Google may receive information such as the page URL, IP address, browser or device information, cookie identifiers, and interaction or conversion data.

Google handles information under its own policies. Additional information is available through Google’s Privacy Policy and Google’s explanation of information from partner sites.

6. When information may be shared

PC Guys LLC does not sell or rent personal information. We may disclose information only as reasonably necessary in the following situations:

• Service providers: hosting, email, security, analytics, advertising, communications, backup, and other vendors that help operate the business or website.
• Authorized contractors or partners: when needed to complete a service you requested and subject to appropriate confidentiality expectations.
• Legal and safety reasons: when required by law, subpoena, court order, government request, or when reasonably necessary to protect rights, property, systems, customers, or the public.
• Business changes: in connection with a merger, acquisition, financing, restructuring, or sale of all or part of the business, subject to applicable law.
• With your direction or consent: when you ask us to share information or authorize a particular disclosure.

7. Data retention

We retain information for as long as reasonably necessary to respond to requests, provide and support services, maintain business and service records, resolve disputes, enforce agreements, prevent abuse, and meet legal, tax, accounting, or security obligations.

Retention periods vary depending on the type of information, why it was collected, whether a continuing customer or hosting relationship exists, and whether legal or operational requirements apply. Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably needed.

8. Information security

We use reasonable administrative, technical, and physical measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure connections, account protections, backups, updates, and security monitoring.

No website, email system, storage system, or internet transmission is guaranteed to be completely secure. You should use care when deciding what information to send online.

9. Your choices and privacy requests

Depending on where you live and the law that applies, you may have rights concerning access, correction, deletion, restriction, or objection to certain uses of personal information.

You may contact us to ask what information we maintain about you, request a reasonable correction, request deletion where appropriate, or ask a privacy-related question. We may need to verify your identity before acting on a request. Some information may need to be retained for legal, security, contractual, accounting, or legitimate business reasons.

You may unsubscribe from promotional email by using an unsubscribe option when provided or by contacting us. Service-related and transactional communications may still be sent when necessary.

10. Children’s privacy

The PC Guys website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. A parent or guardian who believes a child has submitted personal information may contact us to request review or deletion.

11. Third-party websites and services

The website may link to social media platforms, customer websites, embedded content, maps, videos, payment services, or other third-party resources. Those third parties may collect information under their own privacy policies and terms. PC Guys LLC is not responsible for the privacy practices of unaffiliated third parties.

12. Changes to this policy

We may update this Privacy Policy when our website, services, vendors, or legal obligations change. The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website or another reasonable method.

13. Contact PC Guys about privacy